FAQ

Starting a relationship with a stranger can be intimidating.¬†If you don’t find the answer you’re looking for here, feel free to ask.

General Questions


Why should I hire you?

Because I’m awesome. ūüôā

Seriously, though, because you’re amazing at whatever your business does. I’m amazing at designing stuff that helps your business make more money.

What types of projects do you do?

All sorts of stuff.

  • Websites
  • Annual reports / infographics / charts
  • Printed marketing materials
  • Packaging
  • …and much more

However, if you need¬†photo-realistic or detailed illustrations, I’m not your gal. I know a few good illustrators that I’d be happy to refer you to, though!

How do you prefer to communicate?

I’m most available via email, but we can easily set up a phone call at a time when we’re both available (while I’m¬†focused on design work, I remove all distractions). With new clients, I require a phone call or face-to-face meeting before we start working together.

Can you provide client references?

I most certainly can! Ask and ye shall receive.

Pricing Questions


Why do we need an initial consultation before you can give me a quote?

It’s a little bit like asking Google how much a car costs…it depends on whether you want a Ford or a Ferrari.

Pop on over to my pricing page to get a sense for how I do things.

Why do you require 50% down payment for work to begin?

So we equally share the burden of trust in a new relationship.

How much more will it cost if I needed it yesterday?

Depending on my current workload, I may be able to accommodate your rush project. The additional cost depends on the size of the project and the time restrictions.

Does it cost to ask you questions via phone or email?

Correspondence in regards to a project are included in the project proposal.

Simple questions outside the scope of a project that require less than 5 minutes of my time are generally free of charge.¬†That being said, be reasonable…I gotta eat, too!

Questions that involve research, require a lengthy response, or generally eat up valuable design time will be charged at my hourly rate.

Are there any hidden charges?

No. That’s why our initial consultation will be so thorough!

If we’d like to tackle something outside the scope of the project, I’ll be happy to get you a new proposal.

Can you discount your price for me (or match another quote)?

I put my everything into your project and into taking care of you and your business every step of the way. This level of care makes my prices higher than some.

If I were to lower my quote, I would have to sacrifice the effort I put into your project. You wouldn’t be happy; I wouldn’t be happy, and that’s no way to do business.

Website Questions


How long will it take to (re)design my website?

I’ve never met a website project that took less than 2 months, and this is due to the initial design phase, revision process, and getting all of the required information to finish the site.

Will I be able to maintain my website once it’s (re)designed?

Yes – in most cases, you’ll be using WordPress to¬†easily¬†add/update/delete pages, content, and photos. If you’ve never used WordPress, please see the next question.

For more technical changes, I suggest you contact me unless you know what you’re doing.

Can you train me to maintain my new website?

Yes – training is offered on an hourly basis. Just let me know!

What if I have a custom website? Can you help me with it?

Yes – I’m proficient in coding languages as well as design! (Things like PHP, HTML, CSS, JavaScript, jQuery, and Actionscript 3.)

Which web host do you prefer?

I prefer BlueHost.com – I’ve found they have incredible 24/7 customer service, a simple interface for me to use on the back-end, great customer communication, and, most importantly, reliable web hosting services at a reasonable price.

PS – If you click on the link above, I get a referral fee (and thanks ahead of time!). I promise I’d never endorse a substandard product or service.